Frequently Asked Questions

How much does it cost?

Room rates are dependent upon suite size. We recommend that you contact the community Administrator to arrange a tour and meeting to discuss your personal preferences and requirements.

How will I navigate around your buildings easily - inside and outside?

Our communities are single story buildings so you don’t have to deal with the hassles of stairs and elevators. Out staff are visible around the building all day and night and we can also guide you where you need to go. Our communities also have open grassy areas for sitting and enjoying the natural surroundings of the countryside in our gazebo or picturesque view of the river in your own backyard. Walking paths are also there for your convenience.

Is staff available 24/7?

Safety and security is first and foremost at our communities, that is why we ensure staff is on duty 24 hours a day, seven days a week.

What happens if I become sick and need more care?

We believe in providing a holistic approach to health care that involves constant resident assessment and family involvement. Our role is to manage the realities of sickness and declining health. We want you to stay with us and we will do everything to keep you with us and allow you to age in place.

Is there a difference from a Nursing home?

Retirement homes are regulated through the Retirement Homes Regulatory Authority and are privately owned. Our retirement communities promote an independent lifestyle and encourage personal development and wellness. We also offer a full range of care options if and when the residents need it.

A Nursing Home, also referred to as a Long-Term Care home, manages more complex care needs and is publicly funded through and regulated by the Ministry of Health and Long-Term Care.

Can I come and go as I please?

Of course you can! You can leave the community at any time, whether for a stroll in the community or a trip to the supermarket. Sign-in/out sheets are set up at each entrance for your convenience. However, we are concerned with your safety and well-being and ask that you notify our staff if you plan on being away for a longer period of time.

Are your communities ORCA Members?

Yes, both Maple View Retirement Residence and Le Pavillon are members of the Ontario Retirement Communities Association (ORCA). We encourage you to visit www.orcaretirement.com for more information on the association.

Do you have registered care staff?

Our commitment to you – To continuously deliver an exceptional level of care and services that exceeds residents’ expectations each and every day. This means employing registered staff that are certified through the Ontario College of Nurses.

If I need to go to a nursing home, will you help manage the transfer?

Your health is our business…from the moment you walk through our doors until the time a higher level of care is required. We will provide you with regular updates regarding the status of your care requirements; educate you and your family on the options and choices and connect you with the agency responsible for placement in a nursing home, the Community Care Access Centre (CCAC). We will assist in ensuring a safe and easy transition to Long Term Care.

Are outings a part of your events program?

Most definitely! We have regular outings as part of our activity program such as shopping excursions, Fall colour tours, boat cruises, lunch outings, fishing excursions and picnics at local parks. We have a wonderful selection of musical entertainment and an excellent yearly fundraising event called “Motorcycle Munchers”.

Can I have a private function?

It’s as simple as letting us know when you need one of our private function rooms. This is just one of the many special services we provide to our residents.

Are there restrictions on when I can have visitors?

We encourage you to have visitors at any time and as often as you like. Remember, this is your home and we strive to meet your needs each and every day.

Do I have a place to park my vehicle?

We offer FREE parking to our residents.

Can you accommodate a special diet?

Our sumptuous meals are what set us apart. However, we also understand that your dietary choices may be limited due to health restrictions and offer alternative meal choices to accommodate you.

Come in for a tour and enjoy a complimentary meal.